The Synology of Private AI
We sell software, licences, and a managed experience. Hardware is fulfilled by established manufacturers at scale.
The Customer Journey
Explore the end-to-end flow from discovery to activation. This section highlights the "UX Moat" where complex networking is abstracted away from the user. Click the tabs below to step through the process.
Operational Engine
Detailed breakdown of the "Split Responsibility" model. Toggle to see how we leverage partners to keep VaultAI lean.
Warranty & Returns
Single Support Contact Principle: The customer never contacts the factory.
- Hardware Fault: Factory RMA (VaultAI manages)
- Software Issue: VaultAI OTA/Tunnel fix
- Return: Unit to factory → License revoked automatically
The Scale Argument
How VaultAI grows volume without linear headcount growth.
Pilot (1-20 units)
Founders manually flash & ship. Validate UX.
Early Scale (20-200 units)
Factory partner onboarded. Drop-ship enabled.
Growth (2,000+ units)
Automated API order-to-factory. Zero VaultAI touchpoints.
Investor Briefing
Key talking points and open strategic questions.
Hardware is Not the Business
We sell software & managed experience. No inventory risk.
The UX Moat
Wi-Fi password at checkout is the only technical requirement. 80% friction removed.
Enterprise Access
Secure remote access (Tunnel) without enterprise IT overhead.
Persistent Relationship
Every device is a named node (devicename.vaultai.ca). Foundation for subscriptions.
Zero Marginal Cost
Factory flashes, ships, activates. Backend handles the rest programmatically.
Brand Trust
VaultAI owns the experience. Factory is invisible to the user.